IT Help Desk Technician
North Central Michigan College - Petoskey, MI
2018 to 2019
Supported End Users under guidance of senior technician.
- Administered Active Directory accounts.
- Provided remote support for end-users.
- Used the ticket system to track work, communicate with users and IT staff.
- Installed, updated, and maintained Windows 10 and software.
- Supported equipment, including printers, computers, wireless access points,
and AV equipment.
- Installed cat5e cabling.
Supported the System Engineer as needed:
- Informal training in network troubleshooting and engineering.
- Informal training in using SCCM for systems engineering.